Sunday, November 16, 2008

eBay going paperless

eBay sent out an email with 'new great updates' again. Funny how this always seems to benefit them but they act like it is the seller or buyers best interest.

The biggest change is they are going 'paperless for payments'. They will no longer allow a seller to accept cash, money orders or cashiers checks as forms of payment. The only exception is for items that are pick-up only.

The new acceptable forms of payments are Paypal (which eBay owns stock in), credit cards or ProPay (not sure what this is).

Funny how I was informed about this by Auctiva via newsletter and I contacted eBay's live chat to ask about it and the live chat person told me,.. "No! Check your source of information because this is wrong." Less then a week later eBay notifies everyone about it.

I wrote a letter complaining (enough people do it and they might change it back, right? It has happened before).

This is what they said;

Dear Deborah,

Thank you for writing eBay in regard to your concerns.

I apologize for the misinformation you received regarding the Paperless
Payments policy. I see that you have been able to connect with live chat
since then and received the correct information.

However, I will go ahead and include that information here, as well.

Starting October 20, 2008 only permitted payment methods will be
displayed in the payment details section of listings. Sellers will need
to remove all references to non-permitted payment methods from item
descriptions. We know that this is a busy time of year for sellers, so
to allow sufficient time to change templates, we will wait until January
15, 2009
before we begin taking action against sellers soliciting
non-permitted payment methods within the item description of listings.

Here is a list of the accepted payments:

Credit or debit card processed through an Internet merchant account

Sellers may in addition offer to accept:
Payment upon pickup

For more information on this new policy, please visit the following

If you need further assistance, please don't hesitate to reply to this
email and let us know.

Ashley Cu.

eBay Customer Support

So, there you have it.

Please tell me what you think!!

1 comment:

  1. Hi Debbie,

    You mentioned that you didn't know what ProPay was, so I thought I would let you know. We are a comprehensive provider of merchant payment solutions. We are currently offering our eBay account to Silver PowerSellers and higher. Starting in 2009, we expect to offer an account for Bronze PowerSellers.

    What's nice about ProPay is that your buyers don't have to have ProPay account in order to buy from you.

    I hope this was helpful. If you have more questions, you can check us out. And hopefully everything will continue to go well with your eBay business.

    Brandon Crotts
    Senior Account Manager